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โ Frequently Asked Questions
The 24 Most Frequently Asked Questions
Sports.game is an AI-driven multi-sport prediction and analysis platform covering nine major sports (Soccer / NBA / NFL / MLB / NHL / Tennis / Cricket / F1 / Esports). Our key features include Explainable AI predictionsEach probability can be decomposed using 24-dimensional SHAP features.
Completely free to use, including:
- Daily AI Predictions and Value Bet Recommendations
- Complete 24-dimensional SHAP analysis
- Follow experts and sync their picks
- Participate in Events and Leaderboards
We may introduce a Premium plan in the future that offers advanced features, but the core forecasting features will always remain free.
SHAP (Shapley Additive Explanations) is a technique for explaining machine learning models that tells you "the contribution of each feature to the final prediction."
Our model includes 24 dimensionsFor example: team form, head-to-head records, injury and suspension lists, home win percentage, weather conditions, key player form, referee tendencies, and more. For each match, SHAP provides a detailed breakdown, such as: "Home advantage +0.12; Haaland's injury +0.15 increases Real Madrid's win probability by 8%."
For examples, please see Event Details Page the "24-D SHAP" section.
A "value bet" refers to a match where the AI model's estimated win probability is higher than the implied odds offered by bookmakers.
Formula:Edge = AI probability โ market implied probability
Example: The model predicts a 62% chance of a Real Madrid win, but the market odds are 1.78 โ implying a 56% probability. Therefore, Edge = 62% โ 56% = +6%, indicating that this trade has a 6% theoretical upside potential.
Note:Edge > 0. Profits are not guaranteed; the model has a margin of error (~28%),Please use your own judgment; this is not betting advice.ใ
The overall model's accuracy over the past 90 days is 71%(Based on the outcome of the 2-way match). Performance varies by sport:
- NBA: 74% (Most games, most consistent)
- Football๏ผ70%
- NFL / MLB๏ผ65โ68%
- Tennis: 72% (fewer variables in singles)
- Esports: 74% (average for best-of series; higher for MSI tournaments)
All historical forecasts are publicly available; click here /leaderboard View the most accurate master's record.
To apply for Master Certification, you must meet the following requirements:
- consecutive ROI of over 12% in 3 months
- at least 50 settled picks
- A win rate of at least 60%
- No record of violations
Once you meet the requirements, you can apply through Feedback โ Select the "Master Application" category to submit your application; you will receive the review results within 7 business days.
We strongly recommend that all users enable 2FA to protect their accounts:
- Enter Settings โ Safe Zone
- Click the "Enable 2FA" button
- Scan the QR code using Google Authenticator or Authy
- Enter the 6-digit verification code to confirm
- Save your backup code (please take a screenshot or print it out)
Once you're done, you'll need to enter a 2FA code every time you log in.
You can delete your account at any time:
- After signing in, go to Settings โ Scroll to the bottom โ "Danger Zone"
- Click "Delete Account"
- Enter your password to confirm
- Account is frozen immediately,30-day return policy
- All data is permanently deleted after 30 days
Per GDPR / CCPA, you can also download your full data before deletion.
After the match ends, 5โ10 minutes your prediction will be settled and updated automatically. If it hasn't updated after 15 minutes:
- Refresh the page or clear your browser cache
- Confirm the match is marked "Final" in the official announcement
- Still not resolved? Report via Feedback Report a Bug
Currently supports 6 languages๏ผ
- ๐น๐ผ Traditional Chinese
- ๐จ๐ณ Simplified Chinese
- ๐บ๐ธ English
- ๐ฏ๐ต Japanese
- ๐ฐ๐ท ํ๊ตญ์ด
- ๐ธ๐ฆ ุงูุนุฑุจูุฉ (RTL layout included)
Switch via the language menu in the top right or Settings โ Language & Region.
Yes. If a match is postponed, canceled, or overturned, the system will automatically refund your points and Pick within 24 hours โ your record stats won't be affected.
Common scenarios:
- Weather Delay: Rescheduled match is treated as a new game; original Pick is refunded
- Canceled Before Start: Full refund
- Match Abandoned: Based on official ruling
Can't find what you're looking for?
Our team replies within 48 hours; urgent issues handled within 1 hour
โ Need Help?
Search FAQs ยท Human response within 48 hours
๐ Browse Categories
โ Frequently Asked Questions
The 24 Most Frequently Asked Questions
Sports.game is an AI-powered multi-sport prediction platform covering nine major sports.Completely free, including daily AI predictions, Value Bets, SHAP 24-dimensional analysis, tracking experts, and participating in events.
We may launch a Premium version in the future, but the core predictions will always remain free.
SHAP is a technique for interpreting machine learning models that tells you "how much each feature contributes to the prediction."
Our 24 dimensionsIncludes: recent form, head-to-head records, injuries and suspensions, home advantage, weather, key players, and more. For each match, SHAP provides breakdowns like this: "Haaland's injury +0.15 increases Real Madrid's win probability by 8%."
Value Bet ๆใAI ๅ็ > sessions with "market implied probability."
Edge = AI probability โ market implied probability
Example: Model predicts Real Madrid to win with a 62% probability; market odds are 1.78 โ implied probability of 56%. Edge = +6%ใ
Edge > 0 No guarantee of profitThe model has a 28% margin of error. Please use your own judgment; this is not betting advice.
Overall accuracy over the past 90 days 71%๏ผ
- NBA๏ผ74%
- Football๏ผ70%
- NFL/MLB๏ผ65โ68%
- Tennis๏ผ72%
- Esports๏ผ74%
Requirements:
- consecutive 3 ๅๆ ROI > 12%
- at least 50 settled picks
- Win rate โฅ 60%
- No violations
through Feedback โ "Master Application" submitted.
- Enter Settings โ Safety
- Click "Enable 2FA"
- Scan with Google Authenticator
- Enter the 6-digit verification code
- Save backup code
- Settings โ Scroll to the bottom to the "Danger Zone"
- Click "Delete Account"
- Enter your password to confirm
- 30-day return policy
- Permanently deleted after 30 days
After the game 5โ10 minutesAutomatic settlement. If no updates for more than 15 minutes:
- Refresh / Clear Cache
- Confirm that the event has been officially declared concluded
- Still not resolved โ Report a bug
6 languages: ๐น๐ผ Traditional Chinese ยท ๐จ๐ณ Simplified Chinese ยท ๐บ๐ธ English ยท ๐ฏ๐ต Japanese ยท ๐ฐ๐ท Korean ยท ๐ธ๐ฆ Arabic (including RTL)