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โ“ Frequently Asked Questions

The 24 Most Frequently Asked Questions

What is Sports.game? Is it free?

Sports.game is an AI-driven multi-sport prediction and analysis platform covering nine major sports (Soccer / NBA / NFL / MLB / NHL / Tennis / Cricket / F1 / Esports). Our key features include Explainable AI predictionsEach probability can be decomposed using 24-dimensional SHAP features.

Completely free to use, including:

  • Daily AI Predictions and Value Bet Recommendations
  • Complete 24-dimensional SHAP analysis
  • Follow experts and sync their picks
  • Participate in Events and Leaderboards

We may introduce a Premium plan in the future that offers advanced features, but the core forecasting features will always remain free.

Was this answer helpful?
Getting Started Free
What is SHAP? What does "24-dimensional" mean?

SHAP (Shapley Additive Explanations) is a technique for explaining machine learning models that tells you "the contribution of each feature to the final prediction."

Our model includes 24 dimensionsFor example: team form, head-to-head records, injury and suspension lists, home win percentage, weather conditions, key player form, referee tendencies, and more. For each match, SHAP provides a detailed breakdown, such as: "Home advantage +0.12; Haaland's injury +0.15 increases Real Madrid's win probability by 8%."

For examples, please see Event Details Page the "24-D SHAP" section.

AISHAP
What is a value bet? How do you calculate the edge?

A "value bet" refers to a match where the AI model's estimated win probability is higher than the implied odds offered by bookmakers.

Formula:Edge = AI probability โˆ’ market implied probability

Example: The model predicts a 62% chance of a Real Madrid win, but the market odds are 1.78 โ†’ implying a 56% probability. Therefore, Edge = 62% โˆ’ 56% = +6%, indicating that this trade has a 6% theoretical upside potential.

Note:Edge > 0. Profits are not guaranteed; the model has a margin of error (~28%),Please use your own judgment; this is not betting advice.ใ€‚

Value BetEdge
What is the accuracy of the AI model?

The overall model's accuracy over the past 90 days is 71%(Based on the outcome of the 2-way match). Performance varies by sport:

  • NBA: 74% (Most games, most consistent)
  • Football๏ผš70%
  • NFL / MLB๏ผš65โ€“68%
  • Tennis: 72% (fewer variables in singles)
  • Esports: 74% (average for best-of series; higher for MSI tournaments)

All historical forecasts are publicly available; click here /leaderboard View the most accurate master's record.

AIAccuracy
How do I apply to become a Certified Master?

To apply for Master Certification, you must meet the following requirements:

  • consecutive ROI of over 12% in 3 months
  • at least 50 settled picks
  • A win rate of at least 60%
  • No record of violations

Once you meet the requirements, you can apply through Feedback โ†’ Select the "Master Application" category to submit your application; you will receive the review results within 7 business days.

Master
How do I enable two-factor authentication (2FA)?

We strongly recommend that all users enable 2FA to protect their accounts:

  1. Enter Settings โ†’ Safe Zone
  2. Click the "Enable 2FA" button
  3. Scan the QR code using Google Authenticator or Authy
  4. Enter the 6-digit verification code to confirm
  5. Save your backup code (please take a screenshot or print it out)

Once you're done, you'll need to enter a 2FA code every time you log in.

Safety2FA
How do I delete my account?

You can delete your account at any time:

  1. After signing in, go to Settings โ†’ Scroll to the bottom โ€” "Danger Zone"
  2. Click "Delete Account"
  3. Enter your password to confirm
  4. Account is frozen immediately,30-day return policy
  5. All data is permanently deleted after 30 days

Per GDPR / CCPA, you can also download your full data before deletion.

Account
Why hasn't my prediction result updated?

After the match ends, 5โ€“10 minutes your prediction will be settled and updated automatically. If it hasn't updated after 15 minutes:

  • Refresh the page or clear your browser cache
  • Confirm the match is marked "Final" in the official announcement
  • Still not resolved? Report via Feedback Report a Bug
ForecastSettlement
What languages does the platform support?

Currently supports 6 languages๏ผš

  • ๐Ÿ‡น๐Ÿ‡ผ Traditional Chinese
  • ๐Ÿ‡จ๐Ÿ‡ณ Simplified Chinese
  • ๐Ÿ‡บ๐Ÿ‡ธ English
  • ๐Ÿ‡ฏ๐Ÿ‡ต Japanese
  • ๐Ÿ‡ฐ๐Ÿ‡ท ํ•œ๊ตญ์–ด
  • ๐Ÿ‡ธ๐Ÿ‡ฆ ุงู„ุนุฑุจูŠุฉ (RTL layout included)

Switch via the language menu in the top right or Settings โ†’ Language & Region.

i18n
If my predicted match is canceled, will my points be refunded?

Yes. If a match is postponed, canceled, or overturned, the system will automatically refund your points and Pick within 24 hours โ€” your record stats won't be affected.

Common scenarios:

  • Weather Delay: Rescheduled match is treated as a new game; original Pick is refunded
  • Canceled Before Start: Full refund
  • Match Abandoned: Based on official ruling
ForecastCancel

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What is a Value Bet? How to Apply for the Master's Program Delete Account

๐Ÿ“š Browse Categories

โ“ Frequently Asked Questions

The 24 Most Frequently Asked Questions

What is Sports.game? Is it free?

Sports.game is an AI-powered multi-sport prediction platform covering nine major sports.Completely free, including daily AI predictions, Value Bets, SHAP 24-dimensional analysis, tracking experts, and participating in events.

We may launch a Premium version in the future, but the core predictions will always remain free.

Was that helpful?๐Ÿ‘ 186๐Ÿ‘Ž 8
What is SHAP? What does "24-dimensional" mean?

SHAP is a technique for interpreting machine learning models that tells you "how much each feature contributes to the prediction."

Our 24 dimensionsIncludes: recent form, head-to-head records, injuries and suspensions, home advantage, weather, key players, and more. For each match, SHAP provides breakdowns like this: "Haaland's injury +0.15 increases Real Madrid's win probability by 8%."

What is a value bet? How do you calculate the edge?

Value Bet ๆŒ‡ใ€ŒAI ๅ‹็އ > sessions with "market implied probability."

Edge = AI probability โˆ’ market implied probability

Example: Model predicts Real Madrid to win with a 62% probability; market odds are 1.78 โ†’ implied probability of 56%. Edge = +6%ใ€‚

Edge > 0 No guarantee of profitThe model has a 28% margin of error. Please use your own judgment; this is not betting advice.

What is the accuracy of the AI model?

Overall accuracy over the past 90 days 71%๏ผš

  • NBA๏ผš74%
  • Football๏ผš70%
  • NFL/MLB๏ผš65โ€“68%
  • Tennis๏ผš72%
  • Esports๏ผš74%
How do I apply to become a Master?

Requirements:

  • consecutive 3 ๅ€‹ๆœˆ ROI > 12%
  • at least 50 settled picks
  • Win rate โ‰ฅ 60%
  • No violations

through Feedback โ†’ "Master Application" submitted.

How do I enable 2FA?
  1. Enter Settings โ†’ Safety
  2. Click "Enable 2FA"
  3. Scan with Google Authenticator
  4. Enter the 6-digit verification code
  5. Save backup code
How do I delete my account?
  1. Settings โ†’ Scroll to the bottom to the "Danger Zone"
  2. Click "Delete Account"
  3. Enter your password to confirm
  4. 30-day return policy
  5. Permanently deleted after 30 days
Why haven't the forecast results been updated?

After the game 5โ€“10 minutesAutomatic settlement. If no updates for more than 15 minutes:

  • Refresh / Clear Cache
  • Confirm that the event has been officially declared concluded
  • Still not resolved โ†’ Report a bug
Which languages are supported?

6 languages: ๐Ÿ‡น๐Ÿ‡ผ Traditional Chinese ยท ๐Ÿ‡จ๐Ÿ‡ณ Simplified Chinese ยท ๐Ÿ‡บ๐Ÿ‡ธ English ยท ๐Ÿ‡ฏ๐Ÿ‡ต Japanese ยท ๐Ÿ‡ฐ๐Ÿ‡ท Korean ยท ๐Ÿ‡ธ๐Ÿ‡ฆ Arabic (including RTL)

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